Terms & conditions
Last updated: 3 October 2026
1. Who we are
Balanik is supplied by AM Ecom ApS, CVR 40055436, VAT DK40055436, Viborgvej 159A, 8210 Aarhus V, Denmark. Contact: hello@balanik.com.
2. Product and orders
Balanik Pro is downloadable profit analytics software for WordPress and WooCommerce. Review the product description and compatibility requirements before ordering. Pro is sold through Freemius, which acts as our reseller and merchant of record: Freemius takes the payment, charges any VAT and issues your invoice, under its own terms. You can start a 7-day free trial without a card. After you start the trial or buy, Freemius emails you the download link and your licence key.
3. Price and tax
Balanik Pro for one site costs USD 49 per year, USD 5.99 per month, or USD 129 once for a lifetime licence. VAT is added at checkout where it applies, based on your location, and the total is shown before you pay. EU businesses that enter a valid VAT number may be invoiced without VAT under the reverse-charge rules. Any currency conversion or charges applied independently by your payment provider are outside our control.
Yearly and monthly licences renew automatically at the price shown at checkout until you cancel. A lifetime licence is a single payment, never renews and includes updates. You can cancel anytime, and cancelling stops the next renewal; email us if you need help. There is no per-order fee. Changes to the price do not change a payment already made.
4. Updates, support and continued use
While a yearly or monthly licence is active, you get updates and support for one site. A lifetime licence includes updates. If you cancel or do not renew, you can keep using your installed version of Pro; only updates and support stop. Continued compatibility with future versions of WordPress, WooCommerce, PHP or third-party services is not guaranteed without updates.
Support covers reasonable questions about installation, configuration and reproducible plugin issues. Custom development, general store administration and third-party faults are outside the included support. We do not promise a specific response or resolution time.
5. Software rights and third parties
The licence accompanying the software governs your rights to use, copy and modify it. These terms do not remove rights granted by applicable open-source licences. The Pro licence describes the scope of our commercial updates and support. Third-party platforms, accounts and services remain subject to their own terms, availability and fees.
6. Your data and reporting
You are responsible for lawful access to your store and connected accounts, maintaining backups and providing accurate inputs. Reports and scenarios are estimates based on available data and configuration. They do not guarantee business results and are not a substitute for bookkeeping, tax returns or professional accounting advice.
7. Refunds, withdrawal and problems
7-day money-back guarantee: if, within 7 days of your payment, an issue makes Balanik Pro unusable for your store and we cannot resolve it, you get a full refund. Email your name and order details to hello@balanik.com. The free trial lets you test Pro on your own store before you pay.
If you are a consumer buying at a distance, statutory withdrawal rights may also apply, normally for 14 days from conclusion of the contract. If the software is defective or does not match the agreed description, contact us so we can assess and remedy the issue. Your mandatory rights to conformity, remedies and applicable refunds remain unaffected.
8. Liability
We are responsible as required by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Keep backups and test changes before using them on a live store.
9. Complaints and governing law
Please contact us first if something is wrong. Danish law applies, without depriving consumers of mandatory protections available under the law of their country of residence. Where eligible, consumers may contact the Danish public complaints system through Nævnenes Hus. Applicable eligibility and fee rules are set by that body.
10. Changes
We may update these terms for future orders. The terms agreed at purchase apply to that purchase unless a change is required by law or separately agreed.