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Frequently asked questions

Answers about buying, updating and running Balanik. For setup help, start with Install and set up.

Trial, buying and licence

How does the free trial work?

Start the 7-day trial on this site; no card is needed. Freemius, our reseller, emails you the download link and your licence key. When the trial ends, Balanik switches to the free version, which keeps working: profit after costs, the Products tab and “Explain this profit”. Nothing is deleted, and your Pro settings come back when you buy Pro.

How much is Pro?

$49 a year for one WooCommerce store, $5.99 a month, or $129 once for lifetime with updates included. VAT is added where it applies. There are no per-order fees, and connecting Meta, Google Ads and TikTok doesn’t cost extra in Balanik. Windsor.ai has its own plans if you need more than its free one.

How many stores can I use it on?

A Pro licence covers one site. For a second store, you need a second licence.

Who handles payment and invoices?

Freemius sells Balanik Pro for us as reseller and merchant of record. They take the payment, add VAT where it applies and send your invoice. Businesses can enter a VAT number at checkout.

Can I get a refund?

Pro has a 7-day money-back guarantee. If an issue makes it unusable for your store within 7 days of paying and we can’t fix it, you get a full refund. Email us with your order details.

Updates and renewal

How do I update the plugin?

Pro updates arrive in WordPress like any other plugin update, in Dashboard → Updates, while your licence is active.

Your settings, costs and reports stay in place.

Does Pro renew automatically?

Yearly and monthly plans renew until you cancel, and you can cancel anytime. If you cancel, Balanik Pro keeps working on your store; only updates and support stop. The lifetime plan is one payment and never renews.

Compatibility

Will it work with my store?

You need WordPress 6.5 or newer, WooCommerce 9 or newer and PHP 8.1 or newer. Balanik works with both WooCommerce order storage options, including HPOS.

I sell in more than one currency. What happens?

Balanik reports in one currency, your store’s main one. Orders in other currencies are left out, and a note tells you how many.

Does it slow down my store?

Balanik runs in your WordPress admin. It doesn’t add scripts to your shop pages unless you switch on the optional shopper activity in the live view.

Does it tell me which ad made which sale?

No. Balanik brings in what you spent and ties campaigns to the products you choose. It doesn’t track which ad each customer clicked. The Channels tab groups orders by the source WooCommerce records with each order, such as Meta ads or email.

Data and uninstalling

Where is my data stored?

In your own WordPress database. Balanik only connects to the ad accounts and spend feeds you set up, and only to bring your spend in. Privacy and your data has the details.

What happens if I uninstall it?

Deleting the plugin removes your ad account connections. Your reports and cost settings stay, so you can reinstall later. To remove everything, add define( 'PROFIT_LITE_DELETE_DATA', true ); to wp-config.php before you delete the plugin. Your WooCommerce orders are never touched.

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